1. What you are buying
There are two kinds of plan. Both give the same access to everything; they differ only in how you pay and how long the access lasts.
The monthly plan is a subscription. You are charged when you buy it and then every month at the same price until you cancel. Each payment buys the month that follows it. Cancelling stops future charges and keeps your access to the end of the month you have already paid for (section 3).
A one-time plan is a single purchase granting access for a fixed window - 2, 6 or 12 weeks. It is not a subscription: it does not renew, and there is nothing to cancel. Your window starts the moment your payment is confirmed - not when you first sign in - and runs for 14, 42 or 84 consecutive calendar days. It cannot be paused, extended or transferred to another person, and unused time is not carried over or refunded when it ends.
Previously purchased 8-week plans keep their original 56-day access and refund terms.
2. The 14-day refund window - on every payment
You can request a full refund of a payment within 14 days of that payment. You do not need to give a reason. On the monthly plan this applies to the first payment and to each renewal: every renewal starts a fresh 14-day window for the month it bought.
The Fast Track plan is the exception: its whole access lasts 14 days, so its refund window is 48 hours from the payment. The evaluation limit below applies to it in the same way.
One limit: you can request the refund if you have used 3 or fewer AI evaluations since that payment. Once you use a fourth, this refund option ends for that payment. The 14-day period is separate - both conditions must be met. Each graded Writing task and each graded Speaking part counts as one evaluation, so a two-part Writing submission uses two.
This limit exists because AI grading costs us money at the moment you submit, whether or not you later ask for a refund. 3 evaluations are enough to see what the feedback looks like and decide whether the service suits you. Reading and Listening practice does not count towards this limit. Browsing your study plan does not count either.
Payments are handled by our payment provider, Dodo Payments, which acts as the Merchant of Record - so your card statement will show Dodo Payments rather than our name. Email us and we will handle your refund request. Nothing here limits your right to go to your card issuer.
Dodo Payments emails your receipt at the time of each payment and can reissue it. If you need a VAT invoice showing a business VAT number, enter it during checkout.
3. Cancelling the monthly plan
You can cancel at any time from Settings → Plan → Cancel plan, or by emailing us. Cancelling stops all future charges. Your access continues until the end of the month you have already paid for, and then stops; you are not charged again.
Cancelling is not the same as a refund. If you cancel inside the 14-day window of a payment and want that payment back, ask for a refund under section 2 - the same evaluation limit applies. Outside the 14-day window the month you paid for is non-refundable, and there is no pro-rata refund for the unused part of it; you keep the access instead.
4. Your statutory right to cancel (UK, EEA and Switzerland)
If you are a consumer in the UK, the EEA or Switzerland, you have a legal right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day the contract was concluded. This right exists independently of section 2, and where it applies it takes precedence - the evaluation limit does not cut it short. For the monthly plan the statutory right attaches to the first payment; renewals are covered by our own per-payment window in section 2, which is more generous than the law requires.
To exercise it, tell us clearly that you wish to cancel: email aieltscoaching@gmail.com, or use the model cancellation form below. You may use any clear statement; the form is optional. To meet the deadline it is enough to send your message before the 14 days expire.
If you cancel, we refund all payments received from you without undue delay, and no later than 14 days after we are informed, using the same means of payment you used. We do not charge a fee for this.
When this right ends early: if you asked us to begin supplying the digital content during the 14-day period and acknowledged that you would lose your right to cancel by doing so, the right ends once supply begins. You are asked to give that consent and acknowledgement at checkout.
Model cancellation form - to Ariel Goshe and Nir Berkovich, trading as AIelts, Tel Aviv, Israel, aieltscoaching@gmail.com: I hereby give notice that I cancel my contract for the supply of the following digital content [ ]. Ordered on [ ]. Name of consumer [ ]. Address of consumer [ ]. Date [ ].
5. After 14 days
Outside the 14-day window of a payment, that payment is non-refundable except where the law requires otherwise. Access continues for the whole period it bought.
One exception: if we permanently discontinue the service while your plan is still running, we refund the unused portion of it, however long ago you paid. That promise is in our Terms of Service and it applies regardless of the 14-day window or the evaluation limit.
If something has gone wrong - the service was unavailable, or grading failed on work you submitted - contact us anyway. We would rather fix it than leave you with something you cannot use.
6. How to request a refund
Email us at aieltscoaching@gmail.com from the address on your account, and tell us you would like a refund. You do not need to explain why, and you do not need an order number - we can find your payments from your email address.
7. Timing, and what happens to your access
We respond to refund requests within 5 working days. Once approved, we ask Dodo Payments to process the refund. It returns to your original payment method, typically within 3 to 5 working days depending on your payment method and your bank.
When a refund is issued, your plan ends and access to paid features stops. On the monthly plan no further charges are made. Your account, your results and your practice history stay in place - you can still sign in and use the free diagnostic features.
8. When we will not refund
- Requests made more than 14 days after the payment concerned (48 hours for the Fast Track plan), except as required by law or under the discontinuation exception in section 5.
- Requests made after more than 3 AI evaluations have been used since the payment concerned (see section 2) - except where you are exercising a statutory right of withdrawal under section 4, which the evaluation limit never cuts short.
- The unused part of a month after you cancel the monthly plan (see section 3) - you keep the access instead.
- Accounts terminated for a serious breach of section 8 of the Terms of Service, as described there. This does not affect any statutory right you have.
9. Questions
If anything here is unclear before you buy, ask us at aieltscoaching@gmail.com and we will answer before you pay.